refund to a amazon gift cards

So Amazon refunded your balance to a gift card instead of your credit card – this is quite a common issue, so we will explain it in this article.

This has also happened to us before, so we want to explain how we fixed it.

According to Statista, Amazon is reported to have 200m Prime members worldwide!

Your Amazon refund went to a gift card because you selected it on the return form. By default, the option to be refunded to a gift card is selected. However, you still may be able to get a refund to your orginal payment method.

Lets get right in to this!

Why did my refund go to an Amazon gift card?

The reason why your refund to an Amazon gift card is because it’s what you selected.

During the process of the Amazon return, you are given the option of how you would like to be refunded.

You can have the refund back to your original payment method or as a gift card.

However, if this happens, you may still be able to get your money back to your original payment method.

The best chance of this happening, is to contact Amazon support.

Amazon support has multiple different channels, including a live chat and phone line.

Fix your Amazon refund issue

The best chance of sorting this issue out is to get in contact with Amazon.

We guide you through contacting Amazon using their live chat system.

1. Go to Amazon

First of all, go to the Amazon.

Then, sign in if you need to.

2. Get your Amazon order number

In order for Amazon support to know which order you need assistance with, you need to get your order number.

So to find it, hover your mouse over “Accounts & Lists”.

accounts and lists amazon

This will bring up a menu of two lists.

You need to click on “Your Orders”.

your orders drop down amazon

Then, this will take you to all of your Amazon orders.

Look for the order for which you were refunded.

Once you have found it, go to the top right of the order square and look for “Order #”.

order number amazon

You need to copy and paste this.

3. Contact Amazon support

Now you need to contact Amazon support.

To do this, scroll to the bottom of the Amazon page.

There should be a list called “Let us help you”.

Near the bottom of the list, will be “Customer Service” and you should click on it.

lets us help you amazon

Then, once you are on the customer service page, you need to find the contact option.

The contact option isn’t always obvious, as Amazon prefers for you to use their support articles.

At the moment, you need to click on “Something Else”.

amazon support page 2

You will then be taken to more options, and you need to click on “I need more help”.

This will bring up a chat. At first, you will be talking to a bot who will try and answer your query.

However, to speed up the process of talking to a human, enter “Please can I talk to a real person” or something along the lines of that.

Hopefully, a real person will be allocated to the chat or you can request a call back and they will help you solve the problem with your refund!

amazon customer service chat

After we researched forums, we came to the conclusion that it seems Amazon will move the amount of gift voucher to your bank or original payment method if you contact them.

This is not guaranteed, but just what we have seen in the past.

Why does Amazon give a refund using a gift card instead of your credit card?

Businesses give a refund using a gift card instead of your original payment method because then you have to make another purchase with Amazon.

If a business didn’t give the option of refunding using a gift card, then a buyer may just take the refund and not return for any more purchases.

Therefore, if a business gives the buyer a gift card with the order amount credited, then the buyer has to return, otherwise they can’t spend the voucher.


In conclusion, Amazon refunded your order amount to a gift card because that’s what you selected during the return form.

Receiving the refund through a gift card is automatically selected, and you have to change the selection if you would like the refund to your original payment method.

However, you may be able to get that amount from the gift voucher refunded to your original payment method or bank by contacting Amazon support.

We have guided you through contacting Amazon support in this post.

You now know why Amazon refunded to gift card instead of credit card!

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